Business Analyst


Business Analyst

Are you naturally curious? Do you enjoy collaborating to solve problems? Are you comfortable challenging and questioning all assumptions and statements in order to find the best solutions? If you answered yes to any of these questions, we are interested in you!

The Business Analyst is responsible for researching and documenting system behavior, supporting the product owner with requirements elicitation, and creating reports. We are a small company so you will have responsibilities that cut across disciplines including technical writing, business intelligence and business analysis. We work in a dynamic environment where priorities change often. To be successful you must be self-motivated to effectively manage your time and priorities, and to collaborate and cooperate with different people at all levels.

This position reports to the Product Owner.


Documentation and business analysis

  • Research and document system behavior, client configurations, and other topics on our Confluence wiki site to facilitate troubleshooting, testing, and development
  • Create mockups, flowcharts, use case diagrams, and other artifacts to support requirements elicitation
  • Document requirement capture sessions and other meetings with stakeholders
  • Help evaluate IT systems for our parent company, Boston Capital
  • Assist with ad hoc tasks and projects


  • Help elicit reporting requirements from clients
  • Design and develop report templates with Crystal Reports
  • Troubleshoot reporting issues

Key Qualifications:

  • 2+ years of experience as a Business Analyst, Systems Analyst, or related IT Analyst role
  • Ability to logically analyze a problem and break it into solvable pieces
  • Proven ability to facilitate discussions with business stakeholders and technologists
  • Excellent verbal and written communication skills
  • Proficiency in SQL
  • Experience with BI solutions, especially Crystal Reports (2011 and 2016)
  • Strong attention to detail and organization
  • Ability to work independently
  • Familiarity with agile development practices

To apply for this role, please email us your resume and a cover letter describing why you think you’re the right person for this job.

Email us your resume and cover letter